Innovation Tag: Public Service Delivery

Social Security is now proactively sending communication of the proposal to award the Family Allowance, as soon as the baby is registered at the maternity hospital. All the father or mother has to do is go to their Social Security Direct message area and confirm the proposal. With this confirmation, the Family Allowance is automatically awarded and no further action is required.

The UNDP in Ukraine training on a human rights-based approach in public policy design helped public servants who are involved in the digitalisation sphere learn how to develop state policies and electronic services based on principles of human rights and gender mainstreaming. It helped them dispel myths and learn the basic requirements, which resulted in more inclusive public services developed for Ukrainian citizens.

Public services play a crucial role in shaping citizens’ experience of society. This handbook is aimed at professionals working in public services and focuses on concrete pratices to strengthen trust and democracy in everyday service encounters. It helps to make public services more effective by initiating and maintain trust, enhancing participation and agency, and through them delivering better learning, better safety, and better welfare.

The Federal Emergency Management Agency (FEMA), a component of the United States’ Federal Government, has fully reimagined its DisasterAssistance.gov website to make applying for disaster assistance faster than ever. This change will reduce time burdens for survivors post-disaster, when they are in greatest need and the most overwhelmed. This effort has been built on decades of feedback from disaster survivors and is expected to reduce the registration time by more than 15%.

The Government of Canada is experimenting writing existing laws and proposed regulations into code. Encoding rules allows us to run legal simulations in the regulatory drafting room, which helps us detect ambiguities, loopholes, and gaps in the rules that often go unnoticed. However, existing tools designed by and for programmers are not intuitive for rule-makers. In response, we set out to develop one – an open-source Rules as Code tool called Blawx.

India has several small cities lacking resources which has prevented them from offering digital services. To reduce the digital divide amongst the towns and cities and to ensure availability of digital services across the urban landscape of the country, NUDM attempts to offer a free, ready-made, and open-source software platform to cities and/or collectives (states). This platform is a choice-based model that benefits cities of varied maturity levels and preserves their existing investments.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

The Ministry of Environment, Water, and Agriculture in Saudi Arabia proudly introduces the innovative mobile application called Livestock Chain as a groundbreaking solution leveraging Blockchain technology to effectively manage livestock data within the all country regions. This visionary application is designed to preserve the rich heritage of livestock while offering a secure mechanism for data storage and retrieval, by assigning each livestock a unique identifier.

Senior citizens are often excluded from cultural experiences located inside public museums, for reasons such as physical impairments, institutionalization, or health limitations. The BeauCoup innovation creates multisensory, inclusive technologies using digital and analogue tools to make cultural heritage accessible and engaging even outside the cultural institutions. Local, state, and federal governments that manage museums are involved in the innovation process of barrier-free cultural access.

The Seoul Outdoor Library was created to meet the needs of citizens for their healing and rest in a safe space since COVID-19. As a new approach where the concept of a library space is expanded from being inside a building to outdoors, a space is created to share culture with multiple generations by offering various services for citizens in collaboration with the local community. It is an innovative model where a library is shifted to a social place in which anyone could enjoy the library.