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An additional 395 case studies are available in the case study archive.

In order to respond to the surge in unprecedented pandemic of COVID-19, Korean government swiftly developed the Epidemiological Investigation System based on Smart City Data Hub technology. It is designed to help officials quickly trace transmission routes and places through real-time data analysis such as mobile information. This system reduced the time for investigation from 24 hours to less than 10 minutes, enabling the containment of the pandemic in early stage and effective quarantine.

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The CXEC is a cohort program that brings together US Department of Agriculture (USDA) staff across America to learn about customer experience (CX) and develop new solutions to common CX issues faced by American farmers. In doing so, it creates a unique space for collaboration, knowledge-sharing, and the development of locally-informed solutions.

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TrueMed will change the brand protection market with modern AI based software approach for detecting originals and counterfeits around the world. TrueMed’s innovation is the next generation method for rapidly detecting goods, at any point of distribution, by customs or even consumers. It can be used by brand owners and authorities in global and cross-border collaborations. It is 100% non-additive, hence very cost-effective, agile, and capable of being adopted to different use cases.

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Bullying is one of the main social challenges in Lithuania with about 30% of children becoming victims of bullying few times a week. Most of them don’t report the incidents while school officials often can’t recognize and effectively provide help for both victims and bullies. “Patyčių dėžutė” is a mobile app which allows children to anonymously report bullying accidents, while REAGUOK.LT is a e-learning platform for teachers with all the relevant information about how to respond to bullying.

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This is an account of how managers became enthused and took responsibility for leading change and co-creating it with their staff within the Planning service. The approach they took was in stark contrast with their standard and legislative based thinking and obvious digital solutions. They incorporated new management behaviours and team working. Waste was dramatically cut, and the staff environment created a highly motivating culture. The impact of the customers needs was profound.

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The Co-Innovate initiative, led by InterTradeIreland and supported by the European Union's INTERREG VA Programme, managed by the Special EU Programmes Body (SEUPB), has provided financing to a cross-border group of 18 companies (headed by Northern Irish company Shnuggle), to help them produce thousands of low-cost, quality face shields for front-line workers during the COVID-19 crisis.

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