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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The "Living Together Promoters" program began in early 2020 as an initiative of the Cordoba City Hall. It is considered innovative because it seeks to promote change management within the Administrative Misdemeanor Court by using diverse methods from behavioral and data sciences. Specifically, to provide evidence about the institutional status quo, and to assess the potential impacts of modifying social behaviors and norms inside of the institution.
Governments provide a variety of financial help to people in need, with the eligibility/entitlement rules largely defined in legislation. But understanding those rules is incredibly hard, especially when under duress. This project is a community and social sector collaboration on a public, anonymous and interactive service that helps people know their legal rights to services & to an explanation from government, built upon a world first community reference implementation of legislation as code.
The Australian Government - Dept of Finance sponsored a Proof of Concept (PoC) that looked at how Rules as Code (RaC) might be provided as a shared utility that can be used to deliver simpler, personalised digital user journeys for citizens. RaC is the process of taking legislation and regulations and turning them into machine-readable code. It provides many benefits to citizens and government, including greater reuse, less duplication, greater transparency and accessibility of rules.
The Foundation Certificate in AI project seeks to make Ireland a world-leader in the ethical application of Artificial Intelligence across the Irish civil and public services by 2030 and is in line with the digital ambition, which the government of Ireland set itself. The project aims to upskill/reskill Irish Civil & Public Servants, identify a pipeline of potential AI projects that can improve service delivery, deliver value for money and is aligned National Strategy in AI & Innovation.
Social assistance for low-income families in Singapore are often largely premised on their needs, rather than the enterprise and creativity that families have. Empowered Families Initiative is a developmental initiative that hopes to harness the strengths and abilities of low-income families and invest in their aspirations through grants, savings matching and group support to improve their life circumstances towards better socio-economic position and well-being.
A new Area of Management (AoM) on Innovation has been integrated into the Management Accountability Framework (MAF). This is a tool used to promote management excellence in innovation for Canadians by assessing an organization’s ability to plan, generate and use rigorous evidence to inform decision-making on high-impact innovations. This is innovative in that it provides a clear roadmap to building thriving, innovative organizations and outlines a distinct role for executives in the process.
Austin has experienced rapid growth yet many underserved Austinites have found themselves forced to move when they don't want to, or experiencing homelessness. The City didn't have an anti-displacement strategy. We created a first set of anti displacement insights, accelerated community co-created anti displacement strategies, developed an interactive data tool to stimulate driven approaches, and co-created an equity tool to mitigate displacement risk heightened by its own transit investments.
As more services digitalize, there is a need for high assurance digital identity; to empower our citizens to transact digitally by providing them with a convenient and secure digital identity; to digitally enable government and businesses to digitalize their operations and capture new opportunities by providing a series of trust services in the form of APIs; and to create an ecosystem of trust so as to promote trusted data flows. Citizens, government, and businesses have benefited from Singpass.
Customer-oriented public services direct the authorities to look at citizens from their own responsibilities without taking into account a citizen’s overall life situation. A human-centric and life event -based operating model supported with the life-event service ecosystem technology enables the authorities to produce value directly in people's life events through the cooperation of other service providers in a timely and proactive manner.
Governments need staff equipped with key digital capabilities alongside traditional skills of policy, economics and ethics. The majority of post-secondary programs producing future public servants lack training on digital era skills and competencies. To solve this problem, we lead a train-the-trainer model to share open educational materials, including a syllabus on digital era public administration skills. We are nurturing a global community of faculty wh teach these materials.