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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
MauPass has been developed for citizens and businesses to transact easily and securely with Government online. It is a single window of authentication service to provide a layered approach towards e-Authentication implementation for all government and other e-services. This initiative follows an urgent need for better identity and access management for a trusted ecosystem.
Τhe Municipality developed a centralized Internet of Things (IOT) management platform with the ability to control, record and analyze power consumption data and other resources in buildings and other infrastructures, which can function as a smart city base for the Municipality. With it, the Local Authorities will be able to obtain documented data and prepare relevant analyzes for the purpose of certifying the Municipality and submit proposals for financing projects to reduce energy consumption.
The project was born from the need to redesign the Ministry of Education's (MI) decision-making processes. The ITeR application is an organizational and management tool built to suit this purpose. The beneficiaries of the innovation are the MI actors involved in the process, but also the citizens who benefit from the measures being issued more quickly. ITeR is innovative because it enables the cooperation of all actors, keeps track of all documents and greatly simplifies the decision-making…
The Ministry of Economy has piloted a web-based module that integrates a Business License application into the national Business Registry to incentivize businesses to apply for a license online, right after incorporating and obtaining a tax number. This innovation provides undigitalized municipalities an online channel with standard requirements for businesses in their jurisdictions, while gaining a free web-based back office workflow, with trusted digital legal and tax information to ease…
Brazil’s gov.br website offers almost 5.000 public services and has more than 200 million monthly page views on average. With so many service options, it’s paramount to make them easily available. Under that mindset, the Ministry of Economy developed two important improvements to its usability: the first is the use of AI to recommend services based on the citizen's browsing history. The second was creating User profiles as a way of finding services based on the citizens’ journeys.
In order to provide citizens with access to many residence-related services from a single point, rather than having to access each service separately, "My Residence" was launched on 9 March 2021. Under the Digital Transformation Office, many services related to the residence address of citizens are offered via the e-Government Gateway by 9 central government institutions as well as municipalities and utility companies.
The Open Data Portal guarantees that anyone, regardless of their technical knowledge, can move from doubts about Mexico City to answers based on data. Through an interactive data visualization tool, it seeks to transfer the power to analyze the information generated by the government to the citizenry. The portal is innovative because of its robust visualization tool and it having been fully developed in open source; allowing users to find data, visualize it, cross reference it and build stories,…
BUPi, is a one-stop shop, developed to integrate different sources of information about property ownership and land management, gathering knowledge on the, until now, unknown land areas and sharing this knowledge with several government agencies in order to create economic and social value for citizens and for the country. BUPi ensures a simple and digital solution that citizens can use to identify and geo-reference their properties, according to the once-only principle.
The Idarathon competition is a response to the imminent need for agility and resilience in the Moroccan administration. The name of the competition is a contraction of the terms 'idara', meaning administration, and marathon, a competition in which civil servants are challenged to innovate. During this competition, a number of challenges are identified and form the basis of the process of ideating and prototyping solutions to meet them.
Innova FOSIS created a new way of designing public policies that opened up public problems to solutions from civil society, the private sector, and academia. It allows a space within the state to test solutions on a small scale, through the implementation of learning pilots. It is an open innovation competition, followed by a pilot model for learning management and finally a mechanism for scaling up the best solutions to public policy.