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An additional 395 case studies are available in the case study archive.

The City of Austin has launched a shared approach to user-centered design, iterative technology development, and collaborative policymaking through its Office of Design & Delivery, which has grown to include over 25 experts in service design, interaction design, content strategy, web development, and agile product management. Through cross-disciplinary teams spanning design, technology, and policy, their teams have improved outcomes in public safety, public health, and digital transformation.

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USE-IT!, Unlocking Social & Economic Innovation Together!, is a whole neighbourhood approach to addressing urban poverty.

It innovates by building bridges between the places, the people, the public sector, the private sector and civic society partners in a community so they can co-produce solutions to poverty that unlock opportunities and that fits their needs.

By doing this, USE-IT! works by respecting what is already there in a community rather than by assuming what needs to change.

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While tens of thousands of refugees are permanently resettled to host countries every year, governments lack the capacity to know which communities to place which refugees.
Annie™ MOORE, used by the resettlement agency HIAS, deploys advanced analytics to recommend communities that are most likely to maximize refugees’ odds of being employed.
Annie™ boosts employment chances by at least 30% over manual placement and ensures that the needs of refugees and community capacities are both respected.

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Who gets to set the direction of travel has been identified as a key concern of challenge led policy. Utilising an online crowdsourcing tool, the challenge prize Solution 100 provided a novel approach to addressing this question. By crowdsourcing the challenge formulation, the competition organisers built legitimacy for the prize along with a deep understanding of the challenge that was to be addressed. The chosen method combined knowledge gained through crowdsourcing and expert panels.

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School age is the golden age for introducing and instilling the values of clean and healthy living behaviour (CHLB) in children. Encouraging children to adopt CHLB is a key focus of Indonesian primary schools’ activities, with the aim of reducing levels of contagious illness and increasing good nutrition. This is especially important to introduce at a young age, as many schools and homes do not have access to clean running water and lack adequate toilets and hand-washing facilities.

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The State of Kansas piloted ‘Our Tomorrows,’ a novel framework to capture family experiences about thriving and surviving, to ensure that policies and practices meet the needs of families. The approach makes a large amount of data (over 2,500 narratives) directly accessible to decision-makers and the individuals who provided it. Communities make sense of patterns that emerge from stories to create a portfolio of small actions that will make Kansas the best place to raise a child.

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