Case Study Library

BrazilLAB is an innovation hub conceived to connect startups with the public sector and accelerate their solutions with a focus on improving public services. It stimulates urban innovation by supporting high-impact entrepreneurs searching for solutions to complex city challenges. BrazilLAB is also a key driver of Brazil´s GovTech movement by leading a government advocacy coalition. Besides, it has launched a GovTech Seal through which startups can be easily accessed by the government.

The "miDGT" mobile app allows citizens to carry a digital version of their driving license and vehicle's registration and technical certificates, as well as receive alerts and news of interest, make payments of fines or taxes and access digital services. It is the first time a digital mobile driving license or registration certificate is issued in Spain, and it helps create an ecosystem for personalized mobile services for citizens to interact with, thus simplifying bureaucratic procedures.

Approaches to corruption are generally negative and ineffective- focusing on the problems and the wrong-doers rather than the solutions and the do-gooders. Integrity Icon is a global campaign run by the Accountability Lab organisation to "name and fame" honest government officials, change the narrative around graft and rebuild trust in government through lifting up role-models. It is innovative not just in the citizen and media driven campaign itself, but in the creative ways the campaign then…

In the Northern Ireland Civil Service, over 70% of absence days are due to staff on long-term sick (absences lasting 20 working days or more). Using behavioural insights, the Lab designed a new suite of letters to support employees when they go off sick. The letters reject traditional formal approaches of absence management in favour of empathy, clarity, and empowerment. Both line managers and staff feel the letters are a huge help in providing the support they need when off sick.

Nudge Türkiye undertook a project to increase the uptake of government subsidies by SMEs. Analysis showed our subsidies were used by a limited number of big companies, and government could reach the SMEs who need financial support the most. By interacting more closely with the firms, they clarified the pain points for the SMEs. Based on firms' feedback, organisers created a user-friendly website for explaining subsidies, and sent over 30,000 emails that used behavioural messages to nonapplicant…

SPILNO is a participatory digital democracy platform for citizens, organizations and local governments. It was created to improve communication of active citizens, acceleration of ideas, initiatives, implementation of socially important projects. A platform of interaction between government and community through the tools of e-democracy.

We created the BizLab, Human Centred Design (HCD) Training Academy to develop skills public servants will need for the future and create a citizen-centred culture in the Australian Public Service. This is not just another training course. We not only train participants in HCD tools and techniques, but we make that learning stick with our unique Alumni support system

The first public service-wide Innovation Week in Ireland was held in December 2019 where public service bodies collectively developed over 200 events and activities across the country to spotlight innovation. Teams had an opportunity to explore the meaning of innovation in order to create a common language, participate in engaging and creative sessions and collaborate with colleagues from across other areas of the public service and beyond.

Digital Lithuania Academy is an online learning platform that aims to guide the country’s public sector through the digital transformation. It seeks to immerse public servants in digital practices relevant to their work, and upgrade their professional profiles through a highly personalized learning pathway. By becoming increasingly tech-savvy, public servants have the chance to vastly increase their efficiency, find innovative ways of working, and deliver better public services to citizens.

Governments are facing increasingly complex problems and do not have a repeatable approach for creating solutions that meet citizens needs. Lightning Lab GovTech is a three month government accelerator programme that takes government teams through a six stage innovation process of problem discovery, solution co-design, market validation and technology integration. Through LLGovTech, government departments can create more innovative, efficient and effective solutions to better serve citizens.