Service shop, developed by the municipality of Larvik:
- is an online booking and calendar solution that allows service recipients to determine the time of receiving municipal services based on the recipients own calender and wishes
- is a secure solution that takes care of the privacy of the service recipients
- makes it easier for the employees to plan their days, the service order automatically generates employee workflow.
Case Study Library
Where innovations are collected and shared to disseminate and replicate good ideas
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The decease of a relative is a very tough and sensitive moment. What if a simpler, more comprehensive and especially a more humane service was available, helping the citizen to solve the main issues this situation involves? Using research and experimentation, the death and bereavement service was successfully tested and is becoming a reality as an integrated, one-stop solution.
A customer-friendly emergency service model from Finland where the public can find all the assistance they need at one point of service, instead of across several sites. In addition to somatic emergency services, psychiatry, substance abuse and violence prevention, crisis and social work, and child protection are available. The interprofessional model means collaboration towards a shared goal. The operational model, available anywhere in the world, improves emergency services.
The Kenyan Revenue Authority has implemented an Idea Management System called Angaza ZONE. It provides a structured way of tapping into innovative ideas from employees and the public. It permits the KRA to amalgamate the best solutions from various sources, via open innovation.
Illegal and unethical employment practices should not be tolerated where public money is being spent. The Code of Practice on Ethical Employment in Supply Chains calls on all organisations receiving public money directly or via contracts to ensure legal and ethical employment for workers in supply chains. The Code’s commitments are designed to combat modern slavery and exploitative practices and to promote responsible employment to improve workers’ lives in Wales and across the world.
Case Study
Using Behavioral Science to Reduce Corruption Within Mexico’s Public Service: An Innovative Way to…
Corruption in Mexico is a daunting problem that negatively affects the lives of millions, despite the growing expenditure in fighting it. UCEx’s evidence-based innovation is an alternative solution resulted from a rigorous field experiment. It used behaviorally informed-messages sent to 157,586 real public officials to increase the reports of gifts they receive and may pose a conflict of interest.This intervention puts “a foot on the door” towards the long path of controlling corruption.
Corruption is endemic in Nigeria and Africa in general and has become an anathema to development. The award-winning Nigeria Open Contracting Portal is a solution developed to curb the menace of corruption, achieve transparency and openness as well as facilitate citizen engagement.
The Model Hospital allows trusts across the NHS in England to benchmark their productivity and identify areas to improve across the range of services they delive. For the first time, it provides data on productivity, performance and quality in the same place,
highlighting opportunities to improve productivity and reduce variation. The Model Hospital leverages the power of benchmarking to provide concise, insightful, actionable strategic information to support trusts to improve care for patients.
The Tool for Systemic Change assists communities and government to address wicked problems by diagnosing the different types of wicked problems that affects the communities, accompanied by an scorecard that highlights the gaps in the current efforts and proposes strategies to address the problems.
Social innovations offer many new solutions to today’s challenges. Yet, they encounter difficulties in becoming known. Social innovation Crossroad offers a precise vision of social innovations in France. To do so, a search engine gives access to 5000 projects already capitalized by 50 actors. Financers, coaches, academics and projects holders now get reliable information, automatically up-to-date and enter a new community. Small as well as big projects are highlighted the same way.