Innovation Tag: Citizen Engagement

CONSUL is an online platform for public participation in decision-making, launched initially by the Madrid city council and subsequently adopted  by several governments all over the world. The platform benefits from its open source code, making it free for any government, or CSO, to make use of it and propose improvements. CONSUL is designed for citizens to voice their concerns and participate through the development of proposals, votes for new laws, debates, crowd laws, participatory budgets…

The Innovation Guide is an innovation lab for learning and doing within SALAR (the Swedish Association of Local Authorities and Regions) a national members and employers’ organisation for local government in Sweden. The mission is to support public organisations who want to strengthen their employees' innovation skills and create new and better public services based on user needs. Through our unique support model with coaches all around the country we build capacity within the public sector…

In an increasingly divisive and polarised world, the annual nationwide Conversation festival LAMPA in Latvia has become an outstanding platform for discussing matters of societal concern about Latvia, Europe and the world in face-to-face conversations. Co-created by a diverse array of civil society organisations, public authorities and private companies, the festival opens up policy-making processes to wider audiences and creates an open platform for direct engagement among people in Latvia.

Government of West Bengal provided 7.0 million bicycles to students of class IX to XII standard in Government run and aided schools as mobility support under “Sabooj Sathi” scheme – a pioneering initiative towards universal access to higher education.

Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.

The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.

MAGMA Indonesia is an system that streamlines the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner. As a public service, MAGMA makes geological hazard mitigation and assessment available for free, anytime and…

The People’s Budget is an interactive, mobile-friendly website that demystifies local spending by asking residents to play "mayor for a day" by balancing their city budget. Users learn more about how government works and how it spends money before deciding for themselves how to divide discretionary funds. The answers to these questions are synthesized and reported back to the community and city leaders to help get limited tax dollars to the programs that need them the most.

My Open Library is a customer service delivery project which extends public library opening hours from 8.00 am to 10.00 pm, seven days per week. New technology allows users to access the buildings and services at times that suits them best.