Innovation Tag: Citizen Engagement

Government of West Bengal provided 7.0 million bicycles to students of class IX to XII standard in Government run and aided schools as mobility support under “Sabooj Sathi” scheme – a pioneering initiative towards universal access to higher education.

Innovative Complaint Management is changing an organizations understanding of complaints from looking at complaints as errors and faults to look at complaints as a potential for new solution to change the service of the municipality, and appreciatively receive complaints as a learning organization.

The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.

MAGMA Indonesia is an system that streamlines the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner. As a public service, MAGMA makes geological hazard mitigation and assessment available for free, anytime and…

The People’s Budget is an interactive, mobile-friendly website that demystifies local spending by asking residents to play "mayor for a day" by balancing their city budget. Users learn more about how government works and how it spends money before deciding for themselves how to divide discretionary funds. The answers to these questions are synthesized and reported back to the community and city leaders to help get limited tax dollars to the programs that need them the most.

My Open Library is a customer service delivery project which extends public library opening hours from 8.00 am to 10.00 pm, seven days per week. New technology allows users to access the buildings and services at times that suits them best.

Decide Madrid is an online platform for public participation in decision-making, launched by the Madrid city council. The platform is designed for citizens to voice their concerns and participate through the development of proposals, votes for new local laws, debates, participatory budgeting and consultations.

The National Secretariat of Technical Planning in Paraguay created the first National Volunteer Program Arovia, a public volunteer platform that promotes increased access to information on public services and opportunities for the implementation of grassroots projects that strengthens citizen participation and local governments structures. Arovia volunteers are young professionals who bring innovative social interventions to territories prioritized within the national poverty reduction strategy.

The State Environmental Service of the Republic of Latvia has invented mobile application for reporting environmental violations. The purpose of this app is to increase awareness on environmental problems and make reporting much easier for society. Users can apply environmental complains using mobile application and keep tracking solution of the problem.