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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The inability to interoperate between different information technology (IT) systems has urged the Cambodian government to develop Cambodia Data eXchange (CamDX). CamDX is a unified yet decentralized data exchange layer between IT systems which offers a secure way to provide and consume services, ensures confidentiality, integrity and interoperability between many different data exchange parties. Whether you are a service consumer or provider, you benefit from CamDX in one way or another.
In order to solve the problem of waste accumulation in the city of Nablus, an application was created for drivers of cars affiliated with the Solid Waste Department of Palestine. Many areas in Palestine face the challenge of accumulation of waste in commercial areas, which affects citizens who use the area, and causes traffic congestion during the waste collection process due to the lack of specific paths that take into account the shortest road, priority streets, and waste collection times. The…
With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and…
The implementation of the OKRs (Objectives and Key Results) methodology in the National Agency on Corruption Prevention (NACP) was developed to address performance management, transparency, and team clarity and coordination issues. OKRs have benefited the organization by providing a structured framework to set, track, and measure objectives, thus improving accountability and goal alignment. This marks the first experience of implementing this approach in the Ukrainian public sector, drawing…
Singapore has set its sights on becoming a world-class, tech-driven city-state, and it is doing so through the Smart Nation ambition, which seeks to harness technology to bring benefits from digital transformation in society, economy and government to how people and businesses live, work and play. The Open Digital Platform (ODP) is a key component in the digital infrastructure underpinning Singapore’s Smart Nation ambition. The ODP takes an integrated masterplan approach from the ground up,…
The Unique Scholarship Portal (Portal Único de Becas “Beca tu Futuro”) is a web platform that aims to concentrate all scholarship opportunities in a single portal. In this way, it documents and manages everything from the publication of the call for applications to the awarding of scholarships. The portal benefits all the citizens of the Dominican Republic who wish to apply for a scholarship. Moreover, the portal serves as a management tool for the scholarships' evaluators and the…
Emilia-Romagna’s Digital Agenda led a significant innovation process for public administration decision-making. The process resulted in a co-design phase with local administrations to structure and publish online the first geo-referenced regional Observatory on ultra-broadband connectivity in Italy. Multi-stakeholder participation made it possible to identify and highlight the various strengths and weaknesses of the tool, enabling its optimisation.
The scattered information of supplier's background makes it difficult to identify suitable suppliers for public procurement and affects goods, services and works delivery. The "Single Supplier Search" through single supplier sheet integrates and validates, through Big Data, providers' qualifiable aspects to be a supplier. It promotes transparency, citizen oversight and provides reliable and timely information to buyers, suppliers and citizens.
Being a densely populated country with inadequate healthcare infrastructure, providing treatment to COVID patients and keeping them in the hospital while maintaining social distance to prevent rapid community level transmission proved to be a difficult task. Therefore, COVID-19 Telehealth Center was established to ensure healthcare for COVID positive patients from their home, just a call away.
In response to the absence of a reliable digital tool that empowers mothers and parents with evidence-based methods of healthcare, the BarevBalik (Hello, Child!) platform (website and mobile app) was developed in cooperation with the Republic of Armenia's Ministry of Health. It is a "one-stop-shop" for maternal and child healthcare that provides access to health information, information on public health services, digital tools, and a digitalized health service.