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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Future Skills is part of the Government’s plan to build a resilient and confident workforce that reflects Canada rapidly evolving nature of work. It embraces user-centred design principles to inform the adoption of proven practices and evidence on skills development approaches, to ensure that Canada’s policies and programs are prepared to meet Canadians’ changing needs. It was designed in collaboration with provincial and territorial governments, and informed by a large range of…
The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered.  The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs…
synAthina is the common space which brings together, supports and facilitates citizens’ groups engaged in improving the quality of life in the city. synAthina's aim is to support the activities of the citizens the City and create a new perception about the relationship between civic society and local governance and cultivates their dynamic, bidirectional bond. synAthina platform has brought a new era of social innovation in Athens, bringing new perspectives and approaches to bear on…
The air-purifying billboard is a Macedonian innovative prototype that aim to clean the ambient air mainly polluted from traffic. There are currently 2 pilot billboards implementing this technology. The vacuum cleaning based solution, if set to all 820 billboards in Skopje can reduce air pollution by up to 20%, as the filter can purify 2.5 million cubic meters of air per month. The filters can absorb the PM10, PM 2.5 and other harmful particles. Around 200,000 bus passengers and 150,000 more…
All cars on Australian roads must have compulsory insurance (CTP). In the ACT, this insurance was expensive, coverage limited, and most claims needed to be settled in the courts. democracyCo designed and delivered a Citizens’ Jury and extensive stakeholder engagement process to develop a improve the scheme. Over 7 months 50 Canberrans worked with a group of stakeholders to design the improved scheme, which the Government committed to implement.
The frameworks for creating and managing the rule of government, as reflected in policies, legislation and regulation, are still based on a paper paradigm. In a digital world this creates poor service experiences and often the intent of a policy is not achieved. Instead if we co-design authoritative machine-consumable rules we can provide better services for citizens, better delivery of policy intent, and enable communities, NGOs and private sector to be part of a government service ecosystem.
« DK Plus de Mobilité » is an ambitious transportation policy led by the Dunkirk Urban District Council. This project aims to increase the share (less than 7%) of public transit in the Dunkirk area (200 000 inhabitants). The main challenge and specificity of this project – developed in consultation with local population - consists in combining the upgrading and modernization of transport infrastructures with the implementation of free public transport for all.
In Argentina 30% of women do not comply with prenatal check-ups and almost 1 in 10 have their first contact with the health system at the time of birth. "Crecer con Salud" is a virtual assistant based on Facebook Messenger that works outside the health system, identifying and recruiting pregnant women where they are. The bot is designed to accompany women during their pregnancy and the baby's first year with personalized information and reminders of attendance to pre and post natal check-ups.
The European Commission led #Blockchain4EU as a forward-looking exploration of existing, emerging and potential Blockchain and other DLTs (Distributed Ledger Technologies) applications for industrial sectors. Through an experimental and participatory approach, this project allowed first to come up with an overview of promising applications across industries, and second to co-design five prototypes that physically showcase how Blockchain could be applied in the near future.
Reliable transportation is the primary barrier to stable employment for shift workers. Our solution leverages existing technology to provide “transportation as a benefit” through an integrated network of on-demand transportation options. We will quantify savings for employers due to reduced turnover and increased employee productivity, incentivizing them to fund the program long-term.