Innovation Tag: Process Improvement/Simplification

The Ukraine war established a commitment to work across sectors to improve digital services to refugees. Focus on end user needs and an unbureaucratic organizational model have produced tangible results such as: Better update of address information in national register Electronic identification - access to digital services Twelve agencies worked with obstacles and bottlenecks in the refugee's user journey, with the objective of good transitions between services.

The City of Seattle spends over $720 million every year. With the surge of COVID-19, small businesses were left in a highly vulnerable position, forcing many to shut down. This is especially true for women and minority-owned small businesses (WMBEs). We worked with the City to launch its e-commerce government marketplace, providing a platform for government buyers to seamlessly find local WMBEs, access their products and services, obtain quotes, and check out with a few clicks.

Officina is a lab for innovation in the public sector whose main objective is to catalyse the energy of young talents by offering them a transformative training programme. Officina was developed to address a triple urgency: future decision makers not perceiving the public sector as an attractive workplace; the public sector having high average age workforce and lack of innovative approaches; society at large needing a more modern and appealing public sector in this key historical moment.

A lot of innovative activities are carried out by Dutch and other governments. Unfortunately, the impact is limited. Innovations are stand alone projects, not implemented or scalable within primary processes. This reference model supports the implementation of an innovation management system for governments. The starting point is an Innovation Maturity Scan. Tooling, training and handouts are available supporting a social and process innovation transition at governmental organizations.

The rate of innovation often exceeds the speed at which regulatory systems can adapt, blurring lines between sectors and cutting across transitional regulatory and geographical boundaries. The RPF aims to keep the UK at the forefront of regulatory thinking and experimentation. It sponsors projects, led by regulators, aiming to help create a UK regulatory environment that encourages business innovation and investment. It is market-led and uses real-world innovation settings to deliver.

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.

Since 2020, the City of Austin (COA) and the University of Texas (UT) have collaborated on over twenty diverse research projects under the legal and administrative framework of a five-year, ten million dollar master interlocal agreement (ILA). Among a very few of its kind in the USA, this ILA is an "innovation enabling innovation" that bridges the barriers between two large, extremely complex organizations and fast-tracks the launch of research and innovation projects by four to five times.

BORA (acronym for "Online Relationship Database for Evaluators", in Brazilian Portuguese) is an innovative online application developed by ENAP that connects research professionals and policy managers around the country. The app makes it possible to link the needs of Brazilian public administration for high-quality policy analysis and the research of well-targeted projects by specialists based on a quick, transparent and free solution.

Countries in the Western Balkans created digital infrastructure to support transparent business operation and prevent fraud in their Common Regional Market. The official registries from 5 countries in the Western Balkans created a digital platform, connecting all official legal and financial data about companies, connected entities, blocked bank accounts and sanctioned persons, bridging different legislations, languages and currencies. The platform won the 2022 OECD/SIGMA/ReSPA award.

The Future Tech Challenge (FTC) is a pilot initiative led by DPER to connect and collaborate across the wider ecosystem, and engage in transformative innovation by experimenting with, and applying new technology to address pressing public sector problems and opportunities that deliver improved services to the public. Drive innovation using emerging technology, enhance collaboration, meet National strategic priorities, generate knowledge & learnings and develop prototyped solutions.