Innovation Tag: Public Service Delivery

The Public Employment Service (DYPA) in Greece has launched the PROSVASIS platform, a new digital platform which is based on the latest Web Content Accessibility Guidelines (WCAG) 2.1 AAΑ international standard. With the use of this platform persons with disabilities and especially persons with visual and hearing difficulties, physical and cognitive/mental disabilities have access to the content of the DYPA website thus promoting inclusiveness for these vulnerable social groups.

MauPass has been developed for citizens and businesses to transact easily and securely with Government online. It is a single window of authentication service to provide a layered approach towards e-Authentication implementation for all government and other e-services. This initiative follows an urgent need for better identity and access management for a trusted ecosystem.

Brazil’s gov.br website offers almost 5.000 public services and has more than 200 million monthly page views on average. With so many service options, it’s paramount to make them easily available. Under that mindset, the Ministry of Economy developed two important improvements to its usability: the first is the use of AI to recommend services based on the citizen's browsing history. The second was creating User profiles as a way of finding services based on the citizens’ journeys.

In order to provide citizens with access to many residence-related services from a single point, rather than having to access each service separately, "My Residence" was launched on 9 March 2021. Under the Digital Transformation Office, many services related to the residence address of citizens are offered via the e-Government Gateway by 9 central government institutions as well as municipalities and utility companies.

BUPi, is a one-stop shop, developed to integrate different sources of information about property ownership and land management, gathering knowledge on the, until now, unknown land areas and sharing this knowledge with several government agencies in order to create economic and social value for citizens and for the country. BUPi ensures a simple and digital solution that citizens can use to identify and geo-reference their properties, according to the once-only principle.

To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.

The innovation involved creating a central support service for elderly people who need care and monitoring. For this purpose, a Call Center operates on a 24-hour basis with properly trained staff composed of social workers and psychologists, who have direct access to each elderly person's file and respond to the elderly person's emergency calls by telephone.

Recognising the need for a high level of Cyber Security across the public sector, the National Cyber Security Strategy (NCSS) called for the creation of a Common Cyber Security Baseline Standard across all Public Sector Bodies and for the establishment of the “CORE Network” to share best practice for cyber security across Government. This project embodies the Irish Civil Service Renewal 2030 Strategy by delivering evidence-informed policy and services, harnessing digital technology and…

'Seoul Learn' is a project that provides equal educational opportunities to the vulnerable population that has difficulties in accessing educational resources due to socioeconomic reasons. Educational inequality in Korea has been identified as the main culprit behind generational poverty. The project offers various educational services via public platforms to prevent education from causing inequalities.

Since its inception in 2020 for the purpose of realizing a digitally inclusive society, the Digital Competency Center Project has been providing digital competency training for citizens to enjoy the benefits of digital technologies and services as their lives and socioeconomic activities are rapidly digitalized. Thanks to the innovation, any person in Korea can visit their local Digital Competency Center for a free, hands-on training programmes to foster skills for using mobile or digital…