Innovation Tag: Service Design

Farishte Dilli Ke (Hindi for Saviours of Delhi) uses innovative fiscal and non-fiscal incentives to encourage citizens to become Good Samaritans by helping victims of road traffic accidents, thermal burns and acid attacks without the fear of legal hassle or police enquiry. Under this scheme, the victims receive cashless treatment at any registered public or private nursing home or hospital across Delhi benefitting more than 18,919 people in the last 5 years.

A proof of concept has been created to incorporate design techniques in many elements of a PoD's life cycle, planning for future demands and overcoming existing hurdles. The proposed strategy prioritizes the needs of persons with disabilities and helps them acquire the resources and services they need. It also helps families gain confidence in caring for a disabled kid. This helps POD engage, lead, create, and sustain life.

Tertius has resulted in massive productivity gains for the building industry in DC, enabling developers & property owners to book (at a nominal cost) certified third party agency inspections. Outcome: Far more efficient matching of demand & supply for permit inspections, substantially reducing turnaround times. Tertius has driven revenue to the taxpayers, increased regulatory oversight, increased safety in the building community, saving property owners and developers thousands of dollars.

Till 2017, the Ministries and govt. organizations took individual, decentralized & disintegrated initiatives to digitize public services. But most initiatives were facing challenges to provide services due to unplanned design and implementation. To overcome this, Digital Service Design Lab is an innovative method where service providers, service recipients and IT experts design digital services and prepare digitization masterplan together for their respective ministry/org. within just 6-7 days.

GovTech Edu works with the Indonesia MoECRT to build a technology ecosystem to create an irreversible transformation for Indonesia’s education system. It includes tech platforms made available for teachers, school principals, university students & practitioners, through products like Teacher SuperApp, Education Scorecard & University Internship Matchmaking Platform. With these, the transformation to improve student learning outcomes becomes more inclusive, data driven & impact-enabling at…

UK Government is investing in innovative public policy design expertise. Public policy design has been gathering momentum over the past 10 years. But 2022 was a landmark year for public policy design. For the first time, the UK’s government is sponsoring major networks that champion design as key for making policy and services that drive outstanding public value.

The rate of innovation often exceeds the speed at which regulatory systems can adapt, blurring lines between sectors and cutting across transitional regulatory and geographical boundaries. The RPF aims to keep the UK at the forefront of regulatory thinking and experimentation. It sponsors projects, led by regulators, aiming to help create a UK regulatory environment that encourages business innovation and investment. It is market-led and uses real-world innovation settings to deliver.

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.

How to bring new ways of working and problem-solving tools to the Estonian public sector? Over the course of a year and a half the Public Sector Innovation Team of Estonia developed a design sprint format suitable for the Estonian public sector. By constantly adapting and improving the format the Innovation Team has seen that it is a highly effective tool for spreading design thinking methods and generating enthusiasm around them.

"Why did I fail? How should I develop my career?" To address such concerns, we developed the Digital Mentor Service of National Qualification. It leverages massive data on national qualification tests to identify each individual's weaknesses and why they fail. It also provides personalized information by matching examination history with jobs and training offered by government agencies. Supporting test takers from skills assessment and development to job placement.