Service shop, developed by the municipality of Larvik:
- is an online booking and calendar solution that allows service recipients to determine the time of receiving municipal services based on the recipients own calender and wishes
- is a secure solution that takes care of the privacy of the service recipients
- makes it easier for the employees to plan their days, the service order automatically generates employee workflow.
Innovation Tag: Systems Change
A customer-friendly emergency service model from Finland where the public can find all the assistance they need at one point of service, instead of across several sites. In addition to somatic emergency services, psychiatry, substance abuse and violence prevention, crisis and social work, and child protection are available. The interprofessional model means collaboration towards a shared goal. The operational model, available anywhere in the world, improves emergency services.
The Tool for Systemic Change assists communities and government to address wicked problems by diagnosing the different types of wicked problems that affects the communities, accompanied by an scorecard that highlights the gaps in the current efforts and proposes strategies to address the problems.
Sustainability bond with impact-linked return (SBIR) is an innovative funding model to unlock social impact investing which advances the potential to drive public sector change and to attract a broader range of investors, while also financing social infrastructure. The overall goal is to expand investor base for impact investing and build public sector capacity to tackle various social challenges.
Le LabZéro est un laboratoire d’innovation publique qui poursuit des objectifs “zéro”, comme “zéro personne à la rue”. Afficher une forte ambition permet de mobiliser les énergies et d’encourager la créativité. C’est un lieu tiers, piloté par l’État régional et animé par une équipe d’horizons différents, qui rassemble tous les acteurs concernés et volontaires pour trouver de nouvelles réponses aux questions de politiques publiques.
Tens of millions of Americans are eligible to clear their criminal record, but due to a complicated, costly, and time-consuming process, only a small fraction have been able to do so. Clear My Record makes automatic record clearance possible by using an open source algorithm to review records, determine eligibility, and produce clearance motions. It shifts the burden of record clearance off of individuals by enabling the government to clear all records at scale and reinvest in communities.
The OEE established a Social Innovation "UnLab" (SIU) to test an embedded innovation model and amplify energy efficiency policy and service impacts in Canada. The SIU creates value for energy efficiency stakeholders in three ways:
Building relationships and capacity for energy efficiency policy and service innovation;
Generating evidence and collective learning by co-creating and testing insights and interventions;
Amplifying impacts by scaling learning and implementing what works.
ProZorro.Sale is an electronic auction system aimed at transparent sales of state and local government assets. It involves a central database that conducts auctions and stores all the information about the transaction and commercial platforms connected to the database via Application Programming Interface (API). After the transaction all the information becomes public.
With the complex service system, it is difficult to help young people with numerous problems. The MY LIFE working method is a co-created, human service integration for young adults, complete with case management, a survey assessment, and an ePlatform.
The Price Bank enables public procurement parties to have points of reference for price quotes for particular products, as it is a database of electronic invoices issues in Brazil. Participants narrow their search via descriptors and filters to find the right quote.



