Case Study Library

2018 was the year of reflection on the future of Europe. In order to understand the hopes and fears of citizens of Latvia regarding the future of European Union, more than 1500 citizens have been engaged in consultations that took place both in the regions of Latvia and online. Consultations were co-organized by state institutions and civil society organisations using various experimental formats.

HubGov is an interinstitutional program of innovation in Government that has the participation of institution from the three spheres and three powers. Through a learning trail in innovation and intrapreneurship skills, each institution comes up with a complex challenge and at the end of the program presents a solution proposal to this challenge.

The energy regulator of Flanders, Belgium, has launched a new interactive online tool, ‘GreenCheck 2.0’, allowing each citizen and company to check the characteristics of the electricity supplied to their home, such as the percentage of renewables, the country of origin and the energy source. This way, the government caters to the increasing demand for green contracts, the need for transparency from suppliers and the government, while overall empowering the liberalization of the energy…

Bogota’s Citizen Complaints Dashboard (Tablero Control Ciudadano) is a preventive and social control web tool that displays the requirements that the citizens put before the public offices. The Citizen Complaints Dashboard gives access to public officials and citizens to the analysis and monitoring of complaints, claims and compliments entered into the System. The Citizen Complaints Dashboard highlights alerting data related to issues regarding time of attention to the requirements as well as…

Louisville, like many cities, experienced a spike in homicides starting in 2016. Recent deployment of gunshot detection technology has been effective at pinpointing where and when gunshots occur. On average, police officers arrive long after the critical, first ten minute window to stabilize injuries. Placing drones strategically throughout our city, we will be able to deploy a camera to the scene within 90 seconds of when a gun is discharged and rapidly dispatch emergency medical personnel.

Education in Open Government is a project whose main objective is to foster social and civic competences for the exercise of one's democratic citizenship in children and young people. It involves three phases: 1) Teachers' training via a massive online open course (MOOC). 2) Implementation of educational projects in schools: for this purpose, 3 guides of Education in Open Government have been published: Primary Education, Secondary Education and High School. 3) Evaluation of the experiences.

The Korea Power Exchange (KPX) set students and parents as policy targets and systematically connected electricity-saving activities with the performance of volunteer hours which reflected in grades of school students. This program, which estimates electricity savings as a service rather than money, is leading to changes in consciousness that are perceived as social values in the future. The People's Virtual Power Plant will eventually be fused with advanced technology (blockchain, AI, big data)…

The Government of Colombia has developed the Economic Transparency Portal, www.pte.gov.co, a web-based initiative to make visible to the citizens the national and regional public budgets and all public contracting. A strategy was designed with the objective of inviting citizens to carry out social control and oversight of public resources based on the data published on the Portal. Hackathons, rallies and other contests have been held in 2018 in order to achieve feedback and public participation.

The Queensland Government is using machine learning and computer vision to automatically map and classify land use features in satellite imagery. Successfully applied to the mapping of banana plantations, the method is extremely efficient compared to current methods of mapping compilation. Using this technology the Queensland Government can accurately map and classify the land use in a timely manner, aiding response to biosecurity and natural disaster events.

East Africa has an urgent need for innovative accountability mechanisms, as many public services are inefficient and corrupt. SEMA helps to improve the quality of public service delivery, by gathering real-time citizen feedback and presenting this data in digestible formats. We use low-tech tools, such as custom-made hardware devices and interactive voice response technology, that help citizens from all backgrounds to have a voice in evaluating their public services.