The General Ombudsman Office/CISET/SG/PR (OUVPR) is considered, by part of the population, the highest instance of support for solving problems of access to public services. Among the different social profiles that seek assistance, a large portion of "digitally excluded" stands out; according to IBGE (2018) they represent 25.3% of the Brazilian population. The innovation was due to the unprecedented automation of the process, enabling isonomic treatment of the demands of the "digitally…
Country: Brazil
SIMPLESMENTE is an acronym formed by the initials of 12 mechanisms studied by the behavioral sciences. SIMPLESMENTE is an application to simplify and support the use of behavioral sciences in public policy designs. Based on a guided script, users define a problem of interest in public policies and are encouraged to assume the user's perspective. They are invited to apply a series of references, based on evidence and international practice, to improve their understanding of the situation and…
Case Study
Environmental policy auditing for biodiversity conservation: The coordinated audit of protected…
Auditing entities are public institutions that play a key role in the improvement of environmental policies. Thus, the Commission on Environmental Auditing of Latin America (COMTEMA) conducted the Coordinated Audit of Protected Areas in 2019-2020, with the participation of 26 inspection entities from 17 countries, in order to effectively evaluate their environmental management.
Hundreds of organizations want to create innovation laboratories but do not know how to do it. ILabthon is an event created to foster this creation with the support of the best specialists in the public sector. The event helped to create more than 130 laboratory projects across all regions in Brazil and 3 others countries in a single weekend, boosting the Brazilian public sector's innovation ecosystem.
Water scarcity remains common in Brazil, especially in the Recife Metropolitan Region (RMR) in the State of Pernambuco. The RMR is subject to particularly high levels of non-revenue water—which occur when high volumes of water produced do not generate revenue for the supplier. While some losses may be due to structural and operational inefficiencies such as leaky pipes, clients also play a key role by defaulting on their water payments or installing bypasses to consume water free of charge.…