The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered. The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs…
Innovation Tag: Citizen Engagement
The Indigenous Early Learning and Child Care (ELCC) Framework is innovative because it represents a promising practice in the development of a comprehensive policy, program and implementation strategy that was co-developed with the Government of Canada and Indigneous peoples. The document recognizes the value of Indigenous-led, culturally-grounded programs and that supports their health and wellbeing, spiritual, social and educational development, and language and culture.
With a citizen-centric approach and a strong focus on co-creation, SIMPLEX is a simplification and modernization program focused on improving public service efficiency and designed to facilitate the citizens and businesses everyday life, and their interaction with the public administration.
Launched in 2006, it had several editions since then and resulted in the implementation of hundreds of initiatives that cut red tape, reduced context costs and used ICT to deliver better public services.
MEData is the strategy for providing, appropriating and using the public data of Medellin. It will become the official information source of the city, where citizens will have constant and reliable data that can be used to generate knowledge, promote technological innovation and boost economy. it is the first government platform that integrates strategic information sources into a big data technology and automatically synchronizes them with an open data portal.
synAthina is the common space which brings together, supports and facilitates citizens’ groups engaged in improving the quality of life in the city.
synAthina's aim is to support the activities of the citizens the City and create a new perception about the relationship between civic society and local governance and cultivates their dynamic, bidirectional bond.
synAthina platform has brought a new era of social innovation in Athens, bringing new perspectives and approaches to bear on…
Citizens Connect is a civic tool that provides access to information and public services, to support effective service delivery by gathering feedback and highlighting issues which are of concern to Citizens to the relevant Government agency for timely resolution. The platform also serves as a portal for civic awareness, public service information, citizen reporting, inquiries, and advice. This initiative fosters accountability and transparency in public services.
The promotion of competition has been identified as one of the major challenges of the Public Procurement System in Colombia. Despite its importance, it was only in 2019 that a tool allowing to effectively monitor the participation of the interested parties on the bidding processes was developed and implemented by the Colombian Procurement Agency. Thanks to this tool, participants are able to diagnose flaws, and make suggestions or requests for improvements.
In England, provision of and funding for adult social care has been subject to numerous reports, commissions and Government papers which have failed to produce agreement on how to tackle the urgent need for reform.
Involve was commissioned by two UK Parliamentary Committees to run a citizens’ assembly – a representative sample of the English public – to inform their joint inquiry on the issue.
It was the first time a UK Parliament has ever run a citizens' assembly to gather public views.
Originally conceived as a planning tool, HeritageMaps.ie is a user-driven, web-based mapviewer focusing on the built, cultural and natural heritage around Ireland and offshore. Its potential for use by the general public was quickly realised and users can now access 700+ up-to-date heritage datasets in map-form, originally provided across many Govt. platforms. HeritageMaps.ie a free ‘one-stop-shop’ for heritage data and acts as a discovery portal, providing direct links to promote research.
The MSIP Observatory is an interactive tool presenting spatial data of the City of Krakow useful for residents, investors, tourists and anyone interested in our city. The map consists of many layers presenting different kinds of information i.e on architecture and urban planning, nature protection and ecology, administration and security, tourism and history of the city. It's interactive and user-friendly and it implements the idea of open government and open data.