Innovation Tag: Public Service Delivery

The Makatizen Card is a pioneering project that brings together social services, information, identification, and financial features to Makati’s constituents. It is a unified, multi-purpose government-issued citizen ID that consolidates financial and social benefits for over 500,000 Makati residents.

Surviving family members of unexpected deaths (accidents, murders, suicide) are often ill equipped to process pain, cope with daily functions, fulfill social roles and maintain health. Finding one's own spiritual resources in such crises can be immensely helpful. This pilot program integrates spiritual support responses into Israel’s Ministry of Labor & Social Affairs’ Sudden Loss and Bereavement Centers and targets parents in order to build and enhance family resilience and well-being.

Despite a growing elderly population, there is currently little articulated-demand or offerings in Israel by way of community-based services preserving functional ability in old age. This innovation from the JDC Eshel addresses this, by integrating digital tools and an inter-organizational work process, including: • A digital system providing personally adapted information on services in geographical area and recommendations for successful aging. • A multi-disciplinary and…

The Investment and Development Agency of Latvia has developed a new communication platform with its audience - iNovuss, an open-air innovation festival that brings together multiple target groups and facilitates interaction between them, changing the perception of public service delivery. This festival allows to engage with the audience in a more cost effective way and mainly covers but is not limited to these topics - technology, innovation, tourism, education, research, exports and…

Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down…

Radio Pata is a 24/7 community radio, co-created with inhabitants of Pata Rât - a 2,000 strong Roma slum near Cluj-Napoca, Romania. Radio Pata is streamed through a custom mobile application, also implementing grass-roots community self-organization tools and a feed on public social services. The project aims to empower the Pata Rât community, to connect the Pata Rât community and the larger social body of Cluj-Napoca, and to catalyse societal/institutional change.

With the rise of single households and an aging population, society is demanding a guarantee for healthy living and welfare services. The district has launched customized caregiving services using KakaoTalk messenger, mobile phones, and AI speakers to promote the health and well-being of the socially vulnerable class in particular. To deal with the issue of solitary death, the district utilized their strength in information and communications technology to tackle the issue.

Finland is the first country in the world to allow its citizens to manage digital mandates and act on behalf of another person or organization in digital and physical services. Mandates are provided with Suomi.fi-e-Authorizations, which is free to use for public, private and third sector service providers and end-users in Finland. The service is built and shared as an open-source and can be utilized by other countries and organisations to provide similar e-Authorization-solutions.

New Zealand has developed the Emergency Caller Location Information (ECLI) Service. The Service enables Public Safety Organisations (PSOs) to receive automatically generated geographical information about the location of a caller when an emergency call is connected to a mobile cellular network, from any mobile device. ECLI saves lives by decreasing the time taken to verify location and reduce the average dispatch time to incidents, with controls in place to protect callers’ personal…

The "miDGT" mobile app allows citizens to carry a digital version of their driving license and vehicle's registration and technical certificates, as well as receive alerts and news of interest, make payments of fines or taxes and access digital services. It is the first time a digital mobile driving license or registration certificate is issued in Spain, and it helps create an ecosystem for personalized mobile services for citizens to interact with, thus simplifying bureaucratic procedures.