Innovation Tag: Service Design

The Conectando Saberes ('Connecting Knowledge') Academy of the Specialised Protection Service for Children and Adolescents presents a novel way of training people who intervene directly in the protection of the rights of children and adolescents using a digital platform. The design was co-creative, taking into account the vision and experience of those who are in direct contact with children and their families.

The National Injury Insurance Agency Queensland in partnership with Queensland University of Technology is revolutionising support for those severely injured in accidents by offering a digital platform for easier access to services and self-management. This initiative provides a seamless, empowering user experience, enhancing independence and trust in public support systems. It's innovative because it transforms traditional, paper-based processes into an accessible, efficient digital solution.

A partnership of the University of Cape Town's Design Thinking School and the Western Cape Public Library Service sought to reconfigure the service delivery model of public libraries to draw in South Africa's young adult demographic. A pilot in Wellington (Cape Winelands) yielded three user-tested solutions to improve the library services model and effectively respond to the often neglected needs of young people not in employment, education, or training (NEETs).

Introducing a life event based services platform marks a shift to truly proactive, human/citizen-centric, and relevant public services in Estonia. This platform serves as a window for the citizens to seamlessly connect with institutions that deliver all essential information in one place at the time the citizen needs. Life event based services (like getting married, for instance) offer convenient, secure access to vital information, bringing together important events in an individual's life.

Starting a family is a major milestone in life. It also requires public service support. In Iceland, parents have the legal right to take leave and receive benefits, which allows them the time to take care of and bond with their babies. Having a baby can be stressful, and time should not be wasted on paperwork or bureaucracy. The digital application for parental leave automises the process and makes the processes simpler, faster and more user friendly. 90% of parents in Iceland currently prefer…

Good Coffee is a Vocational Engagement Enterprise that organises a chain of social cafes for people with complex psychosocial disabilities.  The cafes provide vocational rehabilitation on a work place and for some, introductory training is already given during their hospitalization in Mental Health Centers. The model enables continuity of care and transition between the realms of Health, Social Services and Employment. Good Coffee also reduces public funding, increases independent living and…

As the overuse and misuse of narcotics pose a global public health threat, the Korean governance has developed a smart, digitalized real-time monitoring system for narcotics safety management. By utilizing this state-of-the-art technology, the government can analyze prescriptions, track patterns, and alert doctors to prevent the overuse and misuse of narcotics.

The Sewa Setu Portal is a transformative initiative by the Government of Assam that utilizes cutting-edge technology to revolutionize public service delivery. It addresses longstanding issues such as slow service, accessibility challenges, and bureaucratic delays, thereby enhancing efficiency, transparency, and accessibility for citizens and businesses. The project aims to offer over 1000 online services, including advanced features like automatic eligibility notifications and digital…

The gap in residency rights for residents living in plantation/forest areas has an impact on unequal distribution of social assistance, health, education and difficulty in accessing public services. The Camping Embun innovation is a camping activity which provides population administration services in plantation/forest areas and completes population documents that aren't there or haven't been updated. So that, residents in the area have legal certainty regarding ownership of population documents

Cyd (pronounced “Keyed”) is the community-led platform for procurement and commercial practitioners across the public sector in Wales. It’s helping the Welsh public sector to learn from and support each other to implement policy through their day-to-day activities, in line with the Well-being of Future Generations (Wales) Act 2015. The characteristics of Cyd are: user-centred, design-led, iterative and incremental, collaborative, multidisciplinary, and working in the open - inherently…