Innovation Tag: Leadership

The AJSC has developed a new model to measure the determinants of the ‘quality of life’ in Ajman, covering six key areas of public service. The Model comprises a comprehensive factor measurement framework embedded on a sophisticated web-based application, with inbuilt protocols for scientific data collection, project management, data visualization and reporting. It systematically measures gaps and impact of interventions, via targeted performance assessment of framework factors.

Tertius has resulted in massive productivity gains for the building industry in DC, enabling developers & property owners to book (at a nominal cost) certified third party agency inspections. Outcome: Far more efficient matching of demand & supply for permit inspections, substantially reducing turnaround times. Tertius has driven revenue to the taxpayers, increased regulatory oversight, increased safety in the building community, saving property owners and developers thousands of dollars.

The Ukraine war established a commitment to work across sectors to improve digital services to refugees. Focus on end user needs and an unbureaucratic organizational model have produced tangible results such as: Better update of address information in national register Electronic identification - access to digital services Twelve agencies worked with obstacles and bottlenecks in the refugee's user journey, with the objective of good transitions between services.

Officina is a lab for innovation in the public sector whose main objective is to catalyse the energy of young talents by offering them a transformative training programme. Officina was developed to address a triple urgency: future decision makers not perceiving the public sector as an attractive workplace; the public sector having high average age workforce and lack of innovative approaches; society at large needing a more modern and appealing public sector in this key historical moment.

A lot of innovative activities are carried out by Dutch and other governments. Unfortunately, the impact is limited. Innovations are stand alone projects, not implemented or scalable within primary processes. This reference model supports the implementation of an innovation management system for governments. The starting point is an Innovation Maturity Scan. Tooling, training and handouts are available supporting a social and process innovation transition at governmental organizations.

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.

Government struggles to exploit advances in science and technology that could improve public services. The UK Home Office developed a new, cost-effective model to enable start-ups, Small and Medium-sized Enterprises (SMEs), not-for-profits and academia to solve frontline challenges across UK government using diverse, cutting-edge capabilities and expertise. Uniquely, for UK public sector, it uses flexible, novel ways of working and commercial mechanisms to deliver mission impact at pace.

LAB Justice is the first executive education program, tailor-made for the Justice sector. With a customized learning journey, it was designed to help people working for Justice bodies address the challenges faced to deliver more efficient and people-centred services. Focused on three main areas – strategic management, digital transition and leadership in a context of change –, it aims to ensure the necessary skills to implement reform measures, namely those under the Recovery and Resilience…

Aboriginal Children in Australia are 11.5 times more likely to be placed in out of home care then non-Aboriginal Children. Marram-Ngala Ganbu is an Aboriginal designed and delivered Court based program that seeks to provide a more effective, culturally appropriate and just response for Aboriginal families through a court process that enables greater participation by family members and culturally-informed decision-making.

Covid-19 outbreak and the new reality led to increase in the demands for remote health services. The health system faced with an adaptive challenge of redesigning remote health services in no time. The Digital Health Department at the Israeli Ministry of Health founded a cross-organizational and cross-professional health practitioners’ community to advance wide scale, informed and safe telemedicine practices through the creation of a learning environment, knowledge sharing, and joint action.