Innovation Tag: Open Government

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.

"Why did I fail? How should I develop my career?" To address such concerns, we developed the Digital Mentor Service of National Qualification. It leverages massive data on national qualification tests to identify each individual's weaknesses and why they fail. It also provides personalized information by matching examination history with jobs and training offered by government agencies. Supporting test takers from skills assessment and development to job placement.

Digital transformation is a long-term journey that involves complex changes. One of the challenges is how we evaluate the progress. We are inspired by the quote, "If you cannot measure it, you cannot improve it". Most of Catalonia's municipalities cannot do a digital assessment. The Digital Maturity Index provides an evaluation turnkey solution for local governments. It is based on open data, and it has a clear focus on public value impact.

The Center for Hybrid Intelligence (CHI) has with partners such as UN’s AI4Good and the Danish People Climate Summit piloted a new AI powered game, “Crea.visions,” which allows the general public to collaboratively create and reflect on images of possible futures. Such accessible crowdsourcing of the concerns and solutions of the general public on both global and local complex socio-scientific problems could form a cornerstone in participatory democracy in the digital age.

#MyFrance2022 is the largest online citizen consultation ever conducted by a public media in France. It allowed one million French people to express their priorities and to engage in direct conversation with the candidates in the run-up to the presidential election. This massive and unprecedented consultation sought to respond to the democratic urgency of placing the voice of citizens at the heart of political debates during a democratic crucial period like the presidential campaign.

Council to the street is an innovative strategy to strengthen democracy through citizen participation. It is a strategy that brings the city's institutions out to listen and respond to citizens in public spaces. Citizens identify their priority needs and requirements and in a public session the Council and the Mayor's Office respond to them. The citizens should be the overseers of the commitments reached in the space. During the process the citizenry is strengthened and accompanied.

In an increasingly digital world, Participa.gov represents our vision for civic participation in political decision-making processes. Participa.gov is the Portuguese Public Administration's centralized, cross-cutting platform for facilitating participatory processes at all levels of government. It employs cutting-edge technology to ensure that citizens can actively participate in policy decision-making via secure and transparent mechanisms that foster trust.

In the VUCA (volatility, uncertainty, complexity and ambiguity) world, the tasks of the government are interconnected and require cross-border collaboration and dialogue within ecosystems. However, one of the key challenges is the lack of knowledge and easy-to-deploy tools. As partners of Work2.0Lab (Työ2.0Lab), we co-created and implemented Ecosystem School 1.0. Its purpose was to develop ecosystem thinking, capabilities and tools to support phenomenon-oriented work within ecosystems.

The Accountability Incubator is a creative peer learning program for young civic activists and change-makers who want to fight corruption and build accountability. It was developed to provide long-term support, networks and skills to people who are often overlooked by or left out of traditional civil society programs. It is innovative in that it uses creative tools, a long-term approach and the very latest thinking to shape governance globally.

In COMo, the CO2 concentration (CO2 = Carbon Dioxide) serves as a measure for indoor air quality and aerosol pollution; the latter correlates with the potential (COVID) viral load. Objective CO2 readings via networked sensors enable operators to control the indoor air quality and thus reduce the risk of infection for visitors. Published data allow visitors to make decisions about visiting the facility. All content is available under open source licenses (MIT, BSD, Creative Commons).