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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This online course seeks to foster an innovation ecosystem in Bogota’s public offices, offering Bogota’s public officials the tools to gain capacities for public innovation. Through practical exercises that are related to drawing and mapping, among others, public officials gain insight on ways to approach the users of public services.
The Australian Government piloted and developed MyService, a simple, intuitive and innovative digital solution significantly improving veterans' experience when accessing Health Care, Compensation, Income Support and Commemorations for war veterans, members of the Australian Defence Force, their dependants and certain members of the Australian Federal Police. It empowers veterans by helping them get the assistance they need with less stress and increased trust in the outcomes.
In 2015, a constitutional reform on transparency allowed the INAI to propose a specific set of actions to adopt and institutionalize open government principles in Mexico. Thus, it designed a comprehensive strategy that mainly consisted of the implementation of provisions, methodologies and public policies to guide and articulate the design, implementation, and operation of open government in public institutions, the three levels of government and the three branches of government nationwide.
A collaboration between government and community, Systemic Design eXchange (SDX) is an Edmonton-based community of practice for people interested in learning about systemic design as a methodology for addressing complex, real world issues. Together, we explore systems thinking, design thinking, and change lab approaches. With a bias towards learning by doing, SDX aims to be a watering hole where multiple sectors can come together, learn together, and act together.
The National Secretariat of Technical Planning in Paraguay created the first National Volunteer Program Arovia, a public volunteer platform that promotes increased access to information on public services and opportunities for the implementation of grassroots projects that strengthens citizen participation and local governments structures. Arovia volunteers are young professionals who bring innovative social interventions to territories prioritized within the national poverty reduction strategy.
Ireland’s Open Data Initiative (ODI) is a key element of the government’s Public Service Reform activities. It aims to increase transparency, stimulate new business, build trust in Government and improve the lives of citizens by delivering better services. The ODI involves significant engagement with citizens, business, the data community, researchers and public bodies. Over 8700 datasets from 100 publishers are available on the ODI Portal which provides free access to data via a central…
Medicinal products, due to their nature, have potential for side effects along with therapeutic effects even when they are used correctly. Since 19 Dec 2014, Ministry of Food and Drug Safety (MFDS) and Korea Institute of Drug Safety & Risk Management (KIDS) have instituted Adverse Drug Reaction(ADR) Relief System to help people inflicted by such side effects to receive aid without legal action.
Korean government has been calling for the innovation of education and training system to narrow the gap between school education and employers’ requirements and to address the high youth unemployment rate issue. The Ministry of Employment and Labor and the Human Resources Development Service of Korea introduced the Work-Learning Dual System in 2013. It was adopted to get rid of mismatches between school education and workplaces based on the National Competency Standards led by companies.
The service concept is based on findings in two previous studies in the field of social housing conducted in Sarpsborg: The findings showed that our municipal services were fragmented and complex. But, they also showed that the number of homeless in Sarpsborg was lower than the average on a regional and national scale. Housing conditions are of importance for people’s lives, health development. We decided to do more of what we did well, and improve it. This brought about the project Way Home.