Innovation Tag: Citizen Engagement

Online and interactive platform that allows citizens to access information on more than 1000 public projects of the Buenos Aires City Government (hereinafter, “GCBA”). Providing data visualizations and geo-referenced maps, BA Obras facilitates citizen control. The initiative seeks to increase transparency in public management based on real-time monitoring with up-to-date and structured data. The government of Buenos Aires City published BA Obras code in Github, so other governments can…

The Government of Slovenia has developed a new approach to preparing government services and public policies. Through specially designed workshops with a 360° approach to different stakeholders, these so-called ˝Policy Jams˝ aim to develop citizen-centred policy solutions. Based on systems theories and service design principles they open up the discussion space, while gearing participants toward finding viable innovative solutions.

The automatic filling and assessment of individual’s income tax return enables the tax return to be delivered in a simple, convenient and timely manner, as it exempts the taxpayer from any interaction except the confirmation of the pre-filled values. The tax return is fully filled out by Tax Administration with the data gathered (income and expenses) from third parties information (employers, businesses, banks, etc.) and from the individual elements declared by the taxpayer in the previous…

The Portugal Participatory Budget (PPB) is a democratic, direct and universal process that allows civil society to decide on public investments in different governmental areas. It is the first nationwide public participatory budget in the world, enhancing its originality. PPB helps to bring people closer to politics and decision-making, while promoting a deeper connection between regions, integrating the coastline and interior areas, as well as the rural and urban areas.

Many years of Australian debate and public division around same sex marriage culminated in a single, nation-wide postal survey. The Australian Bureau of Statistics was given only 99 days to prepare, conduct and release the results of a survey of Australia’s 16 million enrolled voters. An amazing 80% of citizens participated in this voluntary survey, enabled by innovative project management and customer-centric service delivery. The project was delivered for 2/3 of its budget, a $40m saving.

“Future Ready” is a project which develops young women and men computer science and entrepreneurship skills. Future Ready enables youth to develop technology solutions that addresses societal challenges and contribute to the growth of the national economy. Overall, the project bridges the gap between public education and job market needs and creating entrepreneurial opportunities for them.

GovTech Poland is a completely new way of bringing innovations to the public sector. We have set out to define new procurement rules, set standards and build bridges between innovators and officials. Organising competitions, workshops, and introducing new digital solutions ourselves, our objective is to make the administration an agile, responsible partner for SME's and startups.

Service shop, developed by the municipality of Larvik: - is an online booking and calendar solution that allows service recipients to determine the time of receiving municipal services based on the recipients own calender and wishes - is a secure solution that takes care of the privacy of the service recipients - makes it easier for the employees to plan their days, the service order automatically generates employee workflow.

The decease of a relative is a very tough and sensitive moment. What if a simpler, more comprehensive and especially a more humane service was available, helping the citizen to solve the main issues this situation involves? Using research and experimentation, the death and bereavement service was successfully tested and is becoming a reality as an integrated, one-stop solution.

A customer-friendly emergency service model from Finland where the public can find all the assistance they need at one point of service, instead of across several sites. In addition to somatic emergency services, psychiatry, substance abuse and violence prevention, crisis and social work, and child protection are available. The interprofessional model means collaboration towards a shared goal. The operational model, available anywhere in the world, improves emergency services.