Innovation Tag: Digital and Technology Transformation

In meeting our own online identity and access management requirements the Department developed MyGovID as a single online account for all government bodies in Ireland. The innovation was in building a trust framework that provides a high level of assurance to government agencies. Customers accessing online services only have to sign up once. MyGovID was developed as a responsive user experience using a cloud based identity and access management service.

The Australian Government piloted and developed MyService, a simple, intuitive and innovative digital solution significantly improving veterans' experience when accessing Health Care, Compensation, Income Support and Commemorations for war veterans, members of the Australian Defence Force, their dependants and certain members of the Australian Federal Police. It empowers veterans by helping them get the assistance they need with less stress and increased trust in the outcomes.

The Trinidad and Tobago Diamond Standard Certification Programme (TTDS) was launched in 2013 as the National Standard for excellence in public service delivery. The programme certifies government services that demonstrate strong commitment to meeting citizen needs.

The multichannel and omnichannel virtual help center is a solution that remotely enables entrepreneurs to contact professional assistance in matters related to administrative procedures. The Help Center supports foreign users in English.

The Namibia Institute of Pathology Limited (NIP) is the largest diagnostic pathology service provider in Namibia that operates 40 laboratories and 5 patient centers located in 14 regions across the country. The health facilities in the country are very far apart. NIP disseminates laboratory results via SMS printers deployed to 234 remote clinics using GSM cellular network.

The projects uses Telemedicine technology to deliver healthcare at a distances from the tertiary and secondary health facilities to the Internally Displaced Persons (IDP) camps.

We have brought together all data projects into a single programme to provide strategic oversight and a common vision. This encompasses a number of projects which are driving the department to better enabling data sharing, creating comparable datasets, open up our data for others to use and connecting our own data with others- transforming the way DCLG’s data can be used.

MAGMA Indonesia is an system that streamlines the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner. As a public service, MAGMA makes geological hazard mitigation and assessment available for free, anytime and…

My Open Library is a customer service delivery project which extends public library opening hours from 8.00 am to 10.00 pm, seven days per week. New technology allows users to access the buildings and services at times that suits them best.

Ireland’s Open Data Initiative (ODI) is a key element of the government’s Public Service Reform activities. It aims to increase transparency, stimulate new business, build trust in Government and improve the lives of citizens by delivering better services. The ODI involves significant engagement with citizens, business, the data community, researchers and public bodies. Over 8700 datasets from 100 publishers are available on the ODI Portal which provides free access to data via a central…