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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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AFSA regulates the bankruptcy system in Australia. The system is designed to support those in vulnerable situations due to circumstances beyond their control. However, there are bad actors who exploit the system by hiding assets/income. Using our risk-based regulatory approach, we have designed a system that uses an applicant's data and validates it against external data sets to detect potential misconduct. We aspire to build a data model to predict non-compliance at the system entry point.
New Zealand wants our small businesses to be the most digitally enabled in the world. Digital Boost helps owners and employees to build confidence and skills to digitally transform their businesses. Cynefin complexity theory, agile programme development, and public-private partnerships are used to deliver easily accessible learning and services. This includes bespoke playlists of video content, online diagnostic tools, peer-learning support and free or discounted digital equipment or services.…
Trend Atlas is a digital, interactive platform with rich insights on local and global trends and emerging signals to inform strategic planning, policy development and service redesign. It reduces research time, rework and duplication by breaking down information silos with centralised data and evidence. Built by policy people who upskilled in digital, it combines automation and curation with a sustainable contributor model to create a collaborative and trusted strategic intelligence service.
Tertius has resulted in massive productivity gains for the building industry in DC, enabling developers & property owners to book (at a nominal cost) certified third party agency inspections. Outcome: Far more efficient matching of demand & supply for permit inspections, substantially reducing turnaround times. Tertius has driven revenue to the taxpayers, increased regulatory oversight, increased safety in the building community, saving property owners and developers thousands of dollars.
Project Sampoorna, successfully implemented in Bongaigaon district of Assam, is a model that can be easily implemented anywhere in reducing child malnutrition. This project has resulted in reduction of malnutrition in children by 95.6 % within 1 year in Bongaigaon district using very less economic investment. It is an initiative for tackling SAM and MAM by using Weight for Height growth chart & Empowering Mothers by employing Buddy Mother concept along with community participation.
Till 2017, the Ministries and govt. organizations took individual, decentralized & disintegrated initiatives to digitize public services. But most initiatives were facing challenges to provide services due to unplanned design and implementation. To overcome this, Digital Service Design Lab is an innovative method where service providers, service recipients and IT experts design digital services and prepare digitization masterplan together for their respective ministry/org. within just 6-7 days.
The innovation addresses bullying in schools. How to report it and how to follow it. The innovation is a tool on how to report bullying quickly and react to it effectively. Also on how to follow up and analyze data regarding bullying. The innovation lies in the use of existing tools within Google Workspace for Education and on how to use digital tools to identify and react to bullying. Many schools use Google Workspace for Education, so the innovation does not require any further investment.
The Ukraine war established a commitment to work across sectors to improve digital services to refugees. Focus on end user needs and an unbureaucratic organizational model have produced tangible results such as: Better update of address information in national register Electronic identification - access to digital services Twelve agencies worked with obstacles and bottlenecks in the refugee's user journey, with the objective of good transitions between services.
Discovery as a Service (DaaS) enables successful delivery of UK Policing Technology through standardised and outcome based discoveries to provide evidence and overcome inconsistency in project initiation. By employing user centric thinking, agile delivery, innovation, and multi-disciplinary teams, DaaS ensures new national technology initiatives provide beneficial capabilities to UK Law Enforcement so they safeguard the UK public. This service is the first of its kind in the Home Office.