Innovation Tag: Methods and Tools

Countries in the Western Balkans created digital infrastructure to support transparent business operation and prevent fraud in their Common Regional Market. The official registries from 5 countries in the Western Balkans created a digital platform, connecting all official legal and financial data about companies, connected entities, blocked bank accounts and sanctioned persons, bridging different legislations, languages and currencies. The platform won the 2022 OECD/SIGMA/ReSPA award.

LAB Justice is the first executive education program, tailor-made for the Justice sector. With a customized learning journey, it was designed to help people working for Justice bodies address the challenges faced to deliver more efficient and people-centred services. Focused on three main areas – strategic management, digital transition and leadership in a context of change –, it aims to ensure the necessary skills to implement reform measures, namely those under the Recovery and Resilience…

Digital transformation is a long-term journey that involves complex changes. One of the challenges is how we evaluate the progress. We are inspired by the quote, "If you cannot measure it, you cannot improve it". Most of Catalonia's municipalities cannot do a digital assessment. The Digital Maturity Index provides an evaluation turnkey solution for local governments. It is based on open data, and it has a clear focus on public value impact.

By involving the public in the design of public spaces (parks, plazas, streets etc.) municipalities can create spaces that better suit society's interests. According to the data, 58 out of 60 municipalities in Lithuania recognize the benefits of public participation, but 50 % of them say they don't have the knowledge for it. The guide "Dialogue between the city & its people" is a step-by-step textbook for municipalities that helps execute the participation process from start to finish.

Citizens' assemblies (CAs) were incorporated in the new Law on Municipalities in 2005. As an opportunity to strengthen participatory processes, and to improve participatory decision-making methods at local level, Participation Task Forces (PTFs) were established. The innovative nature of the PTFs is that for the first time elected municipal councillors, appointed municipal officials, and representatives of CAs worked together on developing participatory policy proposals for their municipality.

Purple A11y is a customisable, automated web accessibility testing tool that allows software development teams to find and fix accessibility problems, to ensure all users have access to inclusive digital services, especially the elderly and persons with disabilities (PWDs). It is an open-sourced solution to automate periodic tasks and the testing of government digital services.

Neighborhood Joint Delivery was introduced in 2022 to solve delivery issues. Delivery volume in Seoul since 2015 has increased by about 2.8 times, causing traffic, environmental, safety and labor problems. Seoul will create regional bases that integrate services from several couriers to deliver parcels collectively, reducing distance traveled by 50% and improving efficiency by 40%. The eco-friendly bases will collect recyclables, and serve as a base for unmanned autonomous vehicles.

In the VUCA (volatility, uncertainty, complexity and ambiguity) world, the tasks of the government are interconnected and require cross-border collaboration and dialogue within ecosystems. However, one of the key challenges is the lack of knowledge and easy-to-deploy tools. As partners of Work2.0Lab (Työ2.0Lab), we co-created and implemented Ecosystem School 1.0. Its purpose was to develop ecosystem thinking, capabilities and tools to support phenomenon-oriented work within ecosystems.

In COMo, the CO2 concentration (CO2 = Carbon Dioxide) serves as a measure for indoor air quality and aerosol pollution; the latter correlates with the potential (COVID) viral load. Objective CO2 readings via networked sensors enable operators to control the indoor air quality and thus reduce the risk of infection for visitors. Published data allow visitors to make decisions about visiting the facility. All content is available under open source licenses (MIT, BSD, Creative Commons).

CGR has a great amount of available data that need to be exploited to improve its work, while deepening the digital transformation of the State to improve its quality. The aim is to enhance data analysis through the use of algorithms to anticipate risks in the fight against corruption, as well as to improve the channels for citizen complaints. We apply the use of data and technologies in our daily work, thus impacting the State.