Innovation Tag: Public Service Delivery

10x is a stage-gated internal investment program for the United States government, modeled on modern venture capital practices, that funds the exploration and development of new product ideas, sourced from civil servants, to significantly improve how the government uses technology to serve the public good.

Sekolah Filial (SELFI) is a high quality formal education service for child prisoners in a special child development institution, Lembaga Pembinaan Khusus Anak (LPKA) Klas I in Palembang. This innovation is a solution to provide educational rights for all, including child prisoners in Palembang. This was a major problem in Palembang because of the high number (191) of cases reached in 2014, far above the national average of 95 cases. This innovation has been able to lead them to a better future.

Drone as a First Responder (DFR) is the new paradigm in emergency management that allows emergency personnel to view live video feeds of incidents before they arrive on the scene. The Chula Vista, CA Police Department (CVPD) routinely deploys drones to emergency calls and provides incident management and a live video feed to officers. This live video, or Decision Quality Data (DQD), gives first responders critical information to plan the best tactics and response to an emergency.

The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.

The Arlington Restaurant Initiative (ARI) is a voluntary accreditation program which aims to increase safety and economic viability for restaurants and special events in Arlington County, VA. The Police Department has partnered with County agencies to establish a holistic approach to nightlife management and raise standards of restaurants that serve alcohol. ARI has been successful in reducing alcohol-related violence and building mutually-beneficial relationships with stakeholders.

The former municipality of Molenwaard was the Netherlands’ first local council to operate without a town hall. This innovation came about when three local authorities merged together into one municipality. Despite becoming a much larger municipality they still wanted to stay close to the community. They decided to no longer have a service desk in the traditional sense of the concept. Instead, the local authority goes out into the community and is, therefore, always nearby.

The municipality of Zuidhorn (now Westerkwartier) created the Child Package, based on the principles of Blockchain. The Child Package is a scheme intended for children from low-income households. Residents can log in on a website and use a QR-code to pay for child products at participating regional businesses.

The Heating Assistance Rebate Program (HARP) helps over 42,000 low income Nova Scotians with the high cost of heating their homes in the winter. In 2016 Service Nova Scotia used an innovative approach to modernize HARP from a paper-based application to an online system to improve user experience and government processes. The modernization of this program was uniquely user-driven with significant user-testing leading the transition process and continuous user-testing for ongoing improvement.

To encourage data-driven decision making in public sector, University of Latvia and Microsoft Innovation Center developed a “Data challenge” platform and methodology. Aim of the initiative is to bring together teams of public sector officials and data analysts and in few weeks to create several AI solution prototypes for a specific public sector challenge giving the organisation an opportunity to explore innovative, data-driven solutions that they eventually can develop and implement in…

Rescuebusters is an interactive 3D-animated game that specializes in youth safety education. It is an unique teaching tool that brings practical examples alongside theoretical learning with animated, real-life based tasks. Rescuebusters offers an immersive world with distinctive, sympathetic characters, unique game mechanisms and development tracking which take teaching to a whole new level.