Innovation Tag: UX/UI Design

Till 2017, the Ministries and govt. organizations took individual, decentralized & disintegrated initiatives to digitize public services. But most initiatives were facing challenges to provide services due to unplanned design and implementation. To overcome this, Digital Service Design Lab is an innovative method where service providers, service recipients and IT experts design digital services and prepare digitization masterplan together for their respective ministry/org. within just 6-7 days.

e-insan is an integrated platform, offering a wide range of services based on equal opportunity and accessibility for employment and lifelong professional development. In addition, it supports data-driven decision-making processes. The platform provides job and internship opportunities, online training for employees, and many contents of career development for youth and creates a talent pool with verified data. Blockchain-supported e-insan increases efficiency and transparency in HR management.

Discovery as a Service (DaaS) enables successful delivery of UK Policing Technology through standardised and outcome based discoveries to provide evidence and overcome inconsistency in project initiation. By employing user centric thinking, agile delivery, innovation, and multi-disciplinary teams, DaaS ensures new national technology initiatives provide beneficial capabilities to UK Law Enforcement so they safeguard the UK public. This service is the first of its kind in the Home Office.

The Transparency+ Portal is a digital platform of the Portuguese state, where citizens can access easy-to-read and updated information on public spending in an accessible way, combining data science and storytelling. Launched in 2021, the platform is now a reference resource for monitoring European funds, State and local budgets, and public contracts. In a world often perceived through lens of mis/disinformation, Transparency+ is building trust by nurturing civic engagement and open government.

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.

"Why did I fail? How should I develop my career?" To address such concerns, we developed the Digital Mentor Service of National Qualification. It leverages massive data on national qualification tests to identify each individual's weaknesses and why they fail. It also provides personalized information by matching examination history with jobs and training offered by government agencies. Supporting test takers from skills assessment and development to job placement.

BORA (acronym for "Online Relationship Database for Evaluators", in Brazilian Portuguese) is an innovative online application developed by ENAP that connects research professionals and policy managers around the country. The app makes it possible to link the needs of Brazilian public administration for high-quality policy analysis and the research of well-targeted projects by specialists based on a quick, transparent and free solution.

The Center for Hybrid Intelligence (CHI) has with partners such as UN’s AI4Good and the Danish People Climate Summit piloted a new AI powered game, “Crea.visions,” which allows the general public to collaboratively create and reflect on images of possible futures. Such accessible crowdsourcing of the concerns and solutions of the general public on both global and local complex socio-scientific problems could form a cornerstone in participatory democracy in the digital age.

The Future Tech Challenge (FTC) is a pilot initiative led by DPER to connect and collaborate across the wider ecosystem, and engage in transformative innovation by experimenting with, and applying new technology to address pressing public sector problems and opportunities that deliver improved services to the public. Drive innovation using emerging technology, enhance collaboration, meet National strategic priorities, generate knowledge & learnings and develop prototyped solutions.

Metroverse is an urban economy navigator built at the Growth Lab at Harvard University. It is based on over a decade of research on how economies grow and diversify and offers brand new insights on a city's growth prospects by placing its existing technological capabilities and knowhow at the heart of how diversification unfolds. Metroverse was built using a user-centered design process to help city leaders, policymakers and researchers grapple with 21st-century urbanization challenges.