Innovation Tag: Systems Change

The reason for creation was to improve inspection models of external control, which were based mainly on legality and conformity. IEG-M index is an instrument for measuring public area effectiveness, as it analyses the inputs, resources and processes of the local administration, evaluating its policies and activities. There are many finalistic results indexes, but none of them deals with the evaluation of processes to analyse the application of public money that impacts local communities.

AFSA regulates the bankruptcy system in Australia. The system is designed to support those in vulnerable situations due to circumstances beyond their control. However, there are bad actors who exploit the system by hiding assets/income. Using our risk-based regulatory approach, we have designed a system that uses an applicant's data and validates it against external data sets to detect potential misconduct. We aspire to build a data model to predict non-compliance at the system entry point.

Over 3 million citizens annually visited government offices in Delhi for various transport services. To reduce interference of middleman, application pendency and physical exposure in view of ongoing Covid-19 pandemic, faceless services have been launched to offer transport services to citizens at the comfort of their home. Using AI, e-sign, biometric-based authentication and institutional restructuring, faceless services provide hassle-free contactless services to citizens.

Seocho-gu is the first district in Korea to offer a service like the “Seocho BookPayback Service” (hereafter, “BookPayback”), which reduces the waiting time for popular library books. A full refund is provided for a book purchased from a local bookstore that is returned (to the bookstore) within three weeks, after which the book is sent to a library in Seocho-gu. It is an innovative library service that allows residents to use library resources whenever needed, regardless of time or…

Tertius has resulted in massive productivity gains for the building industry in DC, enabling developers & property owners to book (at a nominal cost) certified third party agency inspections. Outcome: Far more efficient matching of demand & supply for permit inspections, substantially reducing turnaround times. Tertius has driven revenue to the taxpayers, increased regulatory oversight, increased safety in the building community, saving property owners and developers thousands of dollars.

Officina is a lab for innovation in the public sector whose main objective is to catalyse the energy of young talents by offering them a transformative training programme. Officina was developed to address a triple urgency: future decision makers not perceiving the public sector as an attractive workplace; the public sector having high average age workforce and lack of innovative approaches; society at large needing a more modern and appealing public sector in this key historical moment.

A lot of innovative activities are carried out by Dutch and other governments. Unfortunately, the impact is limited. Innovations are stand alone projects, not implemented or scalable within primary processes. This reference model supports the implementation of an innovation management system for governments. The starting point is an Innovation Maturity Scan. Tooling, training and handouts are available supporting a social and process innovation transition at governmental organizations.

The rate of innovation often exceeds the speed at which regulatory systems can adapt, blurring lines between sectors and cutting across transitional regulatory and geographical boundaries. The RPF aims to keep the UK at the forefront of regulatory thinking and experimentation. It sponsors projects, led by regulators, aiming to help create a UK regulatory environment that encourages business innovation and investment. It is market-led and uses real-world innovation settings to deliver.

The Government of Armenia has launched “iGorts” - an unprecedented program that invites Diaspora Armenian professionals to work in Armenia's state institutions. Within the framework of the program, Diaspora Armenian professionals are placed in state agencies in need of their expertise and have the opportunity to lend their experience and knowledge toward improving and developing the state institution and its policies and programs.

With the Quality Tools an organisation can evaluate, monitor and compare the quality and use of its services within and between organisations. The tools include a Self-assessment, Customer Feedback and Utilisation Rate Measurement tool and are free of charge. The tools were developed primarily for public sector organisations to help them develop customer-oriented digital services and improve knowledge-based management. On a national level the tools provide data on the state of digitalisation.